Reforme support
Here for your game.
Need a hand with Reforme? Find quick answers below, or get in touch with our team.
Let’s get you back on the court.
For app issues, account questions, or feedback, email our support team. Tell us what happened and we’ll help you find the next step.
rezmou.inc@gmail.comHow can we help?
How do I get started with Reforme?
Open Reforme and follow the in-app setup. To record a shooting session, place your phone securely to the side of your shooting position, keep your full body in frame, and use a well-lit space. Follow the recording instructions shown in the app.
My camera or recording isn’t working.
Check that Reforme has permission to use your camera in your device’s Settings. Make sure you have enough free storage, close and reopen the app, and check for an available app update. If recording still fails, contact support with your device model and the message you see.
My video won’t upload or finish processing.
Check your internet connection and try again on a stable Wi-Fi or mobile connection. Keep the app open while an upload is in progress. If a clip remains stuck, email support with the approximate time it happened and any error message. Keep your original recording until the issue is resolved.
What is Formy, and how does its feedback work?
Formy is your AI basketball coach. It uses the shooting information available in Reforme and your questions to suggest adjustments and practice ideas. Tell Formy what you’re working on and ask it to explain any feedback that isn’t clear.
AI feedback can be imperfect. Clear camera positioning, good lighting, and an unobstructed view help the app understand your movement.
I need help signing in or accessing my account.
Use the same sign-in method you used when creating your account. If you cannot regain access, email support and include the email address associated with your Reforme account and a description of the problem. Never send your password, sign-in codes, or payment details.
How do I manage or cancel an App Store subscription?
On your iPhone or iPad, open Settings, tap your name, then tap Subscriptions and select Reforme. You can review or cancel an active subscription there. Deleting the app does not cancel a subscription.
I paid, but my subscription isn’t showing.
Check that you’re using the Apple Account that made the purchase and that the subscription is active in your device’s subscription settings. If Reforme offers a Restore Purchases option, try it. If access still hasn’t returned, contact support with your account email and purchase date. Do not send full payment-card details.
How do I request a refund for an App Store purchase?
Apple handles refund requests for purchases billed through the App Store. Visit reportaproblem.apple.com, sign in with the Apple Account used for the purchase, and follow the refund request steps.
How do I ask about my data or deleting my account?
For questions about your personal data or help with an account deletion request, email rezmou.inc@gmail.com using the email associated with your account. Tell us whether you need help with account access, data, or deletion so we can direct your request.